FAQ
Everything You Need to Know
Welcome to our FAQ support, where we've compiled everything you need to know about shopping with us. From payment options and shipping details to returns and policies, we’re here to answer your most common questions. If you don’t find what you’re looking for, feel free to reach out to our customer support team for further assistance.
Most Asked Questions
Do your products come in multiple sizes?
Absolutely! We offer a wide range of sizes to ensure the perfect fit for everyone. Our sizing chart is available on each product page, and we’re always working to ensure inclusivity across all our collections.
Are your fabrics stretchy and flexible?
Yes, Naadeii’s fabric choices include materials like spandex and certain polyester blends, which are known for their stretch and flexibility.
These fabrics can adapt to the body's movements, offering comfort and a flattering fit.
While cotton, silk, satin, and organza are less stretchy, they bring structure, elegance, and softness to the designs.
What materials are used in your products?
Our products are crafted from high-quality, breathable fabrics.
Naadeii's use of cotton, silk, satin, organza, spandex, and polyester offers a versatile range of textures and functionality, balancing comfort with luxury.
This selection supports both runway aesthetics and everyday wearability.
We ensure that every material is selected for comfort, flexibility, and longevity.
How should I care for my NaaDeii clothing?
To ensure the longevity of your NaaDeii apparel, we recommend machine washing in cold water and hanging to dry. Avoid bleach or fabric softeners, which can degrade the fabric over time.
Shipping FAQ
How long does shipping take?
We offer free standard shipping which usually takes 1-4 business days. We strive to process and ship all orders as quickly as possible.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders within the 48 contiguous U.S. states, excluding Alaska and Hawaii.
What should I do if my package is delayed?
If your package is delayed, we recommend checking the tracking information provided. Sometimes shipping carriers experience delays due to unforeseen circumstances. If your package is significantly delayed, please reach out to our customer support team for assistance.
Returns FAQ
What is your return policy?
We want you to love your purchase. If you're not satisfied, you can return your item within 30 days from delivery date for a refund. The item must be unworn, unwashed, and in its original condition with all tags attached. Please note that some items, such as sale items, are non-returnable.
How do I initiate a return?
To initiate a return, visit our Returns page for full details. Once we approve your request, you will receive instructions on how to send your item back. Returns must be shipped within 30 days from delivery date, and return shipping costs are the customer’s responsibility unless defective or damaged.
Can I exchange an item?
We accept exchanges. However, if you need a different size or color, please return the original item for a refund and place a new order for the correct item. This ensures faster processing and availability of the correct item.
Policy FAQ
Is my personal information secure?
Yes, we take your privacy seriously. We use industry-standard security measures, including SSL encryption, to protect your personal information when you place an order on our website. Your payment details are never stored on our servers, ensuring that your data remains safe.
Do you sell my information to third parties?
No, we do not sell, trade, or share your personal information with third parties. We only use your information to process your orders and improve your shopping experience. For more details, please review our Privacy Policy.
Where can I read your privacy policy?
- You can find our full Privacy Policy at the bottom of every page on our website. It explains how we collect, use, and protect your personal data. We encourage you to read it to understand your rights and how we handle your information.
Contact Information:
E-Mail: shop@naadeii.com
Phone: +1 8044108512
Address: 931 Monroe Dr Northeast STE 102 #346, Atlanta, Georgia, 30308, United States
Business Hours: Monday - Friday (8 AM - 5 PM)
We will reply promptly within 24 hours (Monday through Friday).
Company Info
Store Name: NaaDeii
Registered Business Name: NaaDeii LLC
Company Number: 24168957